Webinar: Microsoft Dynamics 365 for Customer Service: What's Possible - Part 1
Date: March 13, 2019
Time: 1:00 - 1:30 p.m. CDT

Customer Experience is quickly overtaking price and product as the #1 differentiator. Organizations that can resolve customer issues quickly and painlessly through any channel, on any device, will set themselves apart. 

In our two-part webinar series, we set our focus on Microsoft Dynamics 365 for Customer Service and will look at key features that can drive efficiencies, improve satisfaction, and drive customer and brand loyalty through effortless customer interactions.

In Part 1 of our series we take a look at the core of the customer service solution within Microsoft Dynamics 365 including:

  • Case Management
  • Email Queue and Auto-Creation
  • Service Level Agreements
  • Entitlements
  • Knowledgebase 

If you cannot attend the live session, register, and we will send you a link after the presentation to view the webinar on-demand. 

About the Speaker: Tom Lemirand

Tom is a Microsoft Certified Professional as well as a Salesforce Certified Administrator and Force.com Developer. Tom has over 9 years experience in CRM environments. Tom loves CRM because CRM is the MacGyver of application platforms, always evolving and can be used for almost anything!